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TuGo Travel Insurance: Peace of Mind While You Explore
Discover TuGo: Your Partner in Travel Protection
TuGo travel insurance simplifies your travels with reliable and comprehensive insurance coverage. For over half a century, we've been dedicated to safeguarding your trips with policies that encompass everything from medical emergencies to baggage loss. With TuGo, you gain a trusted travel companion equipped with 24/7 support, ensuring that you're never alone, no matter your destination. Embark on your next journey with TuGo, and experience travel that's as secure as it is thrilling.
Eligibility: Find Your Perfect TuGo Travel Insurance Plan
Who Can Apply TuGo Insurance? Everyone's Covered!
Whether you're a student embarking on an educational journey in Canada, a visitor coming to experience the vast beauty of the country, or a Canadian traveler setting off on a global adventure, TuGo Travel Insurance has a tailored plan for you. Our inclusive policies ensure that every traveler can find the coverage they need. With a straightforward application process and options for all, TuGo ensures that starting your travel insurance plan is as easy as packing your bags. Eligible Plans Include:
Anyone with provincial health insurance
Anyone with provincial health insurance
Non Permanent Residents with provincial health Insurance
Canadian Citizens
Canadian Citizens
Permanent residents and Canadian citizens with provincial health insurance
See Benefits Details with TuGo Insurance's Comprehensive Coverage
TuGo Comprehensive Coverage Benefits
With TuGo Travel Insurance, you're not just purchasing a policy; you're investing in a safety net for you and your loved ones while on the move. Our coverage extends beyond the basics to include emergency medical expenses, trip cancellations and interruptions, lost or stolen baggage, and more, ensuring that unforeseen events don't disrupt your travel plans. Our customizable options allow you to build the perfect coverage plan that fits your travel needs, giving you the freedom to explore with confidence. Plus, with our easy claims process and 24/7 customer support, help is always just a phone call away. Experience the world with TuGo's trusted travel insurance coverage at your side.
up to $5M
Dental
Professional Services
Prescription Drug
| Benefits | Insured Amount |
|---|---|
| Sum insured | Up to $5 million |
| Emergency medical treatment | Up to $5 million |
| Ambulance | Up to $5 million |
| Emergency air transportation | Up to $5 million |
| Follow-up visit | Up to one follow-up visit within 14 days of the initial emergency medical treatment |
| Medical follow-up in Canada | $1,000 (a semi-private room in a hospital, rehabilitation centre or convalescent home), $100 (home care nursing), $300 (ambulance or taxi services), $300 (rental or purchase of essential medical appliances) |
| Professional medical services | Up to $700 for any one incident per practitioner for licensed |
| Prescription drugs | Up to a 30-day supply following an emergency during the trip, Up to $200 for a physician visit |
| Dental emergencies | Up to $700 |
| Dental accidents | Up to $5 million |
| Fracture treatment | Up to $1,250 |
| Unexpected birth of a child | Up to $25,000 |
| Hospital allowance | Up to $100 per day |
| Child care | Up to $500 per day to a maximum of $5,000 for child care costs |
| Remote evacuation | Up to $6,000 |
| Return to your destination | One-way economy airfare for the insured traveller and their travelling companion |
| Air travel delay expenses | $900 (accommodation and meals), $400 (additional transportation), $400 (entertainment expenses), $900 (essential items) |
| Domestic services in Canada | Up to $300 |
| Airfare to return home for treatment | Up to a one-way economy airfare |
| Return of travelling companion | A one-way economy airfare for their travelling companion |
| Return of dependent children | Up to a one-way economy airfare. The cost of a qualified chaperone. |
| Return of pets | Up to $300 |
| Return of excess baggage | Up to $700 |
| Return of vehicle | When the insured traveller is not medically fit to drive home, this benefit includes: Up to the policy limit for a commercial agency to return the vehicle or up to a one-way economy airfare plus gas, meals and accommodation for a family member or friend to pick up and return the vehicle |
| Family transportation | A round trip economy airfare or ground transportation costs. A maximum of $2,500 for out-of-pocket expenses |
| Out-of-pocket expenses | Up to $500 per day to a maximum of $5,000 |
| Temporary visit home | For single trip plans, coverage will not terminate if the traveller needs to make one temporary and unexpected visit to their home province during their trip* |
| Return of excess baggage | Up to $700 |
| Remote evacuation | Up to $6,000 |
| Vision care & hearing aids | Up to $1,000 |
| Repatriation | Up to $5 million (Returning). Up to $6,000 (Burial or Cremation). $2,000 for their meals and accommodation. |
Assured Support, Not Just Insurance
Beyond Coverage: The Stonewell Assurance of Care and Support
Don't buy if you can't get proper help when you need insurance. It's just a waste of money. Stonewell considers it most important to help customers receive reasonable protection. Experience a service that's fundamentally different from places that just sell travel insurance.
Navigate Your Claim Process with TuGo Insurance Options
Submit Your Claim Easily
TuGo, a specialist in travel insurance, streamlines your claim experience with a systematic process. You can conveniently submit claims via phone, our online portal, or email — choose the method that suits you best. Our multi-channel approach ensures that filing a claim is as stress-free as possible, allowing you to focus on what matters most.
- Phone Claims
- Call 1-800-663-0399 and leave a callback number. TuGo Insurance will call you back to initiate the claim process. You'll be asked for some personal information and your policy number, then given a case number.
- Complete the claim form and email it along with original receipts and invoices to claims@tugo.com.
- Online Claims
- Visit https://my.tugo.com/login/auth, sign up with your email, and follow the steps for online claim submission.
- Download the generated claim form, sign it, and email it with copies of receipts and invoices to claims@tugo.com.
- Email Claims
- Send invoices, receipts, and your insurance policy to claims@tugo.com. Include the reason for your hospital visit and request a claim to be opened.
- Within 3-5 business days, you should receive a claim number. Fill this out on the claim form, complete the form, and email it back to claims@tugo.com. Use this email for all correspondence.
Real-Life Claim Stories with TuGo Travel Insurance
Compassionate Care in Action
Discover how TuGo Travel Insurance has provided peace of mind and essential assistance in times of need. Our collection of real-life claim cases illustrates the tangible benefits and support our policyholders have received during their travels. From medical emergencies to trip interruptions, TuGo's responsive claim service is there for you, ensuring your travel troubles are handled with care and expertise.
- The wire attached for orthodontic correction came off, causing pain in the teeth and gums. I paid $300.00 for the treatment and reattachment. The entire amount was fully covered at 100%.
- A crown that was previously placed due to a cavity fell out. It kept coming off. I went to the dentist and had it treated and refilled with tooth-colored filling. I was billed $614.98 and received coverage up to the dental treatment limit of $600.
- I went to the dentist for an examination due to tooth pain. The cause was a cavity. After receiving treatment for the cavity, I paid $244.00. I was fully covered at 100%.
- I visited the dentist due to pain in the molar area. The cause was a wisdom tooth. I paid $150.00 for extraction, and I was fully covered at 100%.
- I was playing basketball with a friend at school and fell, hitting my face on the ground. As a result, two front teeth were slightly damaged. I received dental treatment, and a claim was made for $2,448.00. I was fully covered at 100% through dental coverage benefits due to the accident.
- My shoulder felt stiff, so I visited a physiotherapist. After receiving therapy, I paid $103.48 for one session. I was fully covered at 100%.
- My shoulder and neck were hurting, so I visited a chiropractor. After receiving a massage, I paid $135.60 for one session. I was fully covered at 100%.
- At the recommendation of a school teacher, I regularly met with a speech therapist. The reason was that my child's language development was delayed. We had a total of 6 sessions, with each costing $120.00. I paid a total of $720.00 and received coverage up to the limit of $600.00.
- I visited a traditional Korean medicine clinic for acupuncture because my back was hurting. I paid $80.00 per visit, a total of $400.00 for 5 visits. I was fully covered at 100%.
- While playing soccer, I fell and felt pain in my leg. I visited a chiropractor. For 3 sessions at $150.00 per session, I paid a total of $450.00. I was fully covered at 100%.
- Due to sudden abdominal pain, I saw a doctor at a nearby walk-in clinic. I was diagnosed with enteritis and given a prescription. I paid $100.00 for the doctor's consultation and $48.26 for the medication. I was fully covered at 100%.
- I visited a clinic because my cold got worse. I was diagnosed with a common cold virus and received medication. I paid $80.00 for the doctor's consultation and $32.96 for the prescribed medicine. I was fully covered at 100%.
- I visited a walk-in clinic because my eyes were severely bloodshot. The doctor diagnosed it as an allergy and prescribed eye drops. I paid a total of $154.78 for the consultation and eye drops, and was fully covered at 100%.
- I developed a sharp, unbearable pain in my shoulder. It was so painful that I had to visit the emergency room in a hurry. The doctor there told me I had a severe inflammation and needed surgery. Following the doctor's recommendation, I consulted with several specialists and underwent a thorough examination. The next day, I had a surgery that took about an hour and returned home without being admitted to the hospital. The total medical bill came to $32,980. The insurance company paid the medical expenses directly to the hospital.
- I suddenly developed severe pain in my side while in class at school. I went straight to the emergency room where they told me it seemed like my appendix had burst and immediate surgery was necessary. After the surgery, a bill of $26,754 was issued, which the insurance company directly paid to the hospital.
- During the school holidays, I took a trip to the United States. While on a road trip, our car was hit by a bus from behind. The car was so damaged it had to be scrapped, and the passenger in the car was seriously injured. Immediate treatment in the US was necessary. The total medical costs, including 8 days of hospitalization, surgery, medication, and emergency transportation fees, amounted to $256,700.00. Fortunately, the insurance company paid the medical costs directly to the hospital.
Tailored for Canada: The TuGo Insurance Advantage
Reliable Protection Without the High Medical Cost Burden
In Canada, even a simple appendectomy can result in an easy claim of $30,000 CAD. Are you comfortable with the upfront payment of $30,000 CAD, even if you can get reimbursed later? Canadian insurance companies don't burden their customers with such expenses.
You don't need to worry about what's covered and what's not. Sudden medical expenses are covered 100% with no deductible.
No need to worry even if the hospital bill is in the couple thousands. The insurance company pays the medical costs directly to the hospital. Canadian insurance companies are well connected with most local hospitals. The true value of Canadian insurance shows when it's most desperately needed.
Unique insurance refund policy
100% refund if unsatisfied
Has the insurance company refused a claim that is assured in the policy? Please contact us. We will fight for you. If you are still unfairly denied a claim, we will refund 100% of the insurance premium. In our 26 years of operation in Canada, the number of refunds made under the 100% refund policy is less than 0.1%. We make sure that only proper insurance is taken and we take responsibility to ensure reasonable claims are received.
Canadian Travel Insurance
How Stonewell become the number 1
Diseases and accidents do not take holidays. Accordingly, we operate email, phone, and chat consultations without any days off.
Due to our large number of clients, we have top-tier contracts with major insurance companies. We're qualified to offer the best coverage benefits at the lowest prices.
The purchase of insurance may not differ significantly depending on where you buy it. It's like buying the same Lego set from Costco or a Lego store. You don't necessarily have to purchase through Stonewell. However, when you actually need to use the insurance, make sure you will receive adequate support. Unfortunately, many providers in the industry tend to be unresponsive after purchasing.
Travel Insurance, Real Customer Reviews
Travel Insurance, proven by real reviews.
C.J
North York, ON
I didn't go to the hospital often in my country, but after coming to Canada, due to the change in environment, I had to visit the hospital often. I am thankful for your kind assistance every time. I feel sorry for bothering you so much.. I highly recommend it. May your business prosper!
M.G
Saint Léonard, QC
I am a mom who settled in Quebec with two elementary school kids. It was really difficult when my kids got sick because I had nowhere to contact. The healthcare system seems to be quite different. I rely on Stonewell and am grateful for your great help. It's a place I want to keep secret.
N.P
Bedford, NS
I would like to say that this is not just a place selling insurance, but a strong companion for life in Canada. This is a place that truly cares for its customers. It seems like you don't do much marketing in other countries.. If you do, I think you will hit the jackpot. Highly recommended!
Canadian Travel Insurance FAQ
Frequently asked questions
Canadian Travel Insurance
Why Stonewell Financial?
We get paid by insurance company to help you acquire most suitable product based on your needs and budget. We as the broker represent our client’s best interests and our duty is to understand your situation, needs, and requirements due deligently to find best solutions.
